Shipping & Delivery
Fast & Reliable
Shipping & Delivery
We work hard to get your order packed and on its way as quickly as possible — because we know your dog can’t wait.
How It Works
From Our Warehouse to Your Door
Processing Time
After your order is placed and payment is confirmed, our team verifies, quality-checks, and carefully packages your items.
Estimated Time
1 – 3 Business Days
Shipping Time
Once dispatched from our warehouse, your order travels to your destination. Delivery times vary by region — see the full breakdown below.
Varies By Region
7 – 35 Business Days
Delivery Estimates
Shipping Times by Region
* Delivery estimates apply to in-stock items only. Customs clearance in your country may add additional time beyond our control.
Shipping Options
Choose What Works for You
Standard Insured Shipping
Your order is fully insured during transit. If your package is lost or arrives damaged, we will send a replacement at no additional cost — provided sufficient proof is submitted.
Priority Insured Shipping
Your order is moved to the top of our daily dispatch list, giving it priority handling. Your shipment is also fully insured. Note: actual delivery times may still vary based on carrier and destination.
Stay Informed
Tracking Your Order
Receive Your Tracking Number
Once your order ships, we’ll email you a tracking number and a link to monitor your shipment in real time.
Allow a Few Days to Update
Tracking information may take 3–7 days to reflect accurate status after dispatch. This is normal and does not indicate a problem.
Track Anytime, Anywhere
Use your tracking number on our recommended tracking portal to check your shipment status at any time.
⚠️ Important Notes
Split shipments: Some orders may be shipped in multiple packages from different warehouse locations. Items may arrive at different times — this is normal and does not indicate a missing item.
Customs delays: International shipments may be held by customs authorities in your country. These delays are outside our control and may extend delivery beyond the estimated timeframe.
High-volume periods: During peak seasons or promotional events, processing and shipping times may be slightly longer than usual. We appreciate your patience and are always working to get your order to you as quickly as possible.
Need to Make a Change?
Order Modification Requests
If you need to update your order — such as changing the size, color, or shipping address — please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we are unable to make changes. Please double-check your selections at checkout to avoid any issues.
Questions About Your Delivery?
We’re Here to Help
Can’t find the answer you need? Our support team is happy to assist with any shipping or delivery questions.
support@calmleam.comMon – Fri · 9 AM – 5 PM EST · Reply within 1 business day